Returns, Exchange and Refunds Policy
At Bikeline we want you to be satisfied with your purchase.
In principle all returns, exchanges and refunds shall be dealt with in person at our store located at 13 Railway Street, Toowoomba, QLD, 4350. Please always bring the complete product in it's original packaging and your proof of purchase.
If you can't come to our store then any related postage cost for your return, exchange or refund are to be covered by you. You can contact firstname.lastname@example.org to request our assistance.
Most of our products are covered under warranties by their manufacturers. This could vary from 1 year to lifetime warranties, depending on the product. Some products (such as Roval wheels) have coverage that even covers accidental damage while riding them.
Malfunction: If the product bought from us has a malfunction or issue we are more than happy to assist you with a repair or exchange of the product. Our team will assess if the cause is a product error or a user error.
In the case of a product error within the warranty period:
- We will handle the warranty process with the manufacturer for you.
- If we can't replace or repair the product in a reasonable timeframe we will assist in a refund.
Exchange - bikes: As we only sell bikes from our physical store. In principal we don't exchange bikes after they have left the shop. Our team would have assisted you and advised you on the right sizing and you would have been offered the opportunity to test ride it prior to your decision to purchase.
Exchange - other products: If you've purchased the product from us online or as a gift for another person and the product is the wrong size we will assist you in exchanging it for another size within 30 days of purchase. Any returned products in these cases need to be in a unused and saleable condition for us to accept your exchange. If we can't find an acceptable exchange for you we will provide you with a gift voucher to use at a later date.