FAQs

Frequently Asked Questions

Why should I shop with Bikeline?

At Bikeline we are passionate about the products we sell and the services we provide. You can be guaranteed that when you shop with us we will listen to you and help you to find the products and services that you are looking for. We will go the extra mile to help you.

Our main store is located at 13 Railway St, Toowoomba, Qld 4350.

We also have an electric bikes only store, E-Bikes Toowoomba, located at 200 Hume St, Toowoomba, Qld 4350.

Our service van, Bikeline Mobile Bike Mechanic begins regular trips to service communities north, west and south of Toowoomba in January 2021. You can contact our mobile service at Toowoomba@bikeline.com.au.

 

Online shopping

Why can’t I add some items to my cart?

Bikes – At Bikeline we believe it is important to fit a rider to the correct bike for their size and their riding adventures. Therefore we encourage customers to come and visit our store in Toowoomba and chat with our experienced staff. We use our website to share the range and details of the bikes we have in stock so they can explore and have an idea of what we have. If you are looking for a particular bike but cannot see it on our website, please contact us so we can try to assist you. 

Other items – Large, heavy items such as bike carriers and children’s trailers cannot be added to the cart. In our experience, the cost of delivery is very expensive. If there are specific circumstances and you wish to purchase such an item and have it delivered, please contact us and we can discuss the options available.

Starting in January 2021, Bikeline will be servicing a range of communities north, west and south of Toowoomba. We are very happy to bring items with us. Contact us to find out if we will be near you soon.

 What can I do if the size or colour of a product is not listed on your website?

Please contact us if you can see a brand we stock but a particular product is not listed. We would like to help you source the product you are looking for.

 

Servicing

Do you service bikes that were not purchased in your store?

Yes, our team of mechanics will service all regular bikes (mountain, road, gravel, kids, commuter, BMX).

 Can I get my E-Bike serviced at Bikeline?

For all E-Bikes we can service and replace standard bicycle parts.

With regards to the electronics/motor/batteries we can only service specific brands.

Batteries/Motor systems we can service include Specialized, Bosch, Shimano and Bafang.

Batteries/Motor systems we cannot service include Ecozone and Leitner. Our experience with these manufacturers in the past has not been sufficient to provide the expert service we wish to deliver so we no longer work on these systems.

Please contact us for more information.

If I purchased my E-bike at E-Bikes Toowoomba, where do I take it for servicing?

Our Service Workshop is located at Bikeline, 13 Railway St, Toowoomba.

Can I get my scooter serviced at Bikeline or can you help me source parts for my scooter?

No, we are unable to support servicing or replacement parts for scooters.

What happens if I miss my first free service?

All bikes purchased at Bikeline come with a first free service. This service gives our mechanics a chance to look over your bike after you have few rides. Often gears and brakes need adjustment after some riding. This also gives us an opportunity to give your bike check over to ensure that everything is working as it should.

Timeline: It is recommended that this service is completed within 4-6 weeks of purchase date. 3 months after the purchase date is the latest we can honour the first free service. After this time, a bronze service is recommended at your cost. 

How often should I get my bike serviced?

Please refer to our Bike Servicing page which has some rough guidelines to help you.

How long does it take for my bike to be serviced?

We aim to have your bike back to you as soon as possible. Typically we will have your bike serviced and returned to you in 2-3 days. You will receive a text message when your bike is ready for collection. If parts are required that we do not have in stock, one of our mechanics will notify you.

 

Bikeline Mobile Bike Mechanic

How do I know where and when Bikeline Mobile Bike Mechanic will be in my community?

We are excited to announce that starting January 2021, Bikeline Mobile Bike Mechanic will begin making regular trips to support the communities north, west and south of Toowoomba. More information will be added to our website as we confirm dates and locations. Please contact us to find out more information.

Can I request Bikeline Mobile Bike Mechanic to visit our community?

Yes! We are keen to support riders in Toowoomba and our more remote communities. If you are part of a cycling group or sports club who would like us to consider coming to you please contact us so we can look at the options available.

 

Payment Methods

Splitit

What is Splitit?

Splitit is a 0% interest payment option that doesn't require approval or application. It works instantly on your credit card. The limit on your credit cards needs to be as high or higher than the total purchase price. You can select how many instalments works for you to pay off the purchase - 3 to 12 months. Monthly instalments are calculated on the number of instalments and period of time.  

Your credit card company will maintain a hold on this amount for the duration of the payment program but you only have to pay the monthly instalment that will be charged to your card each month. This means you are not being charged interest by your credit card company.

Can I take my bike straight away if I use Splitit?

Yes, you can take your bike with you immediately when you use the Splitit payment option.

Layby 

Is layby available?

Layby is available for purchases over $100. The full terms and conditions of layby can be read in our Terms of Service – Section 6 - Layby

How long is the layby for?

The layby is for a maximum of 3 months from your purchase date. For example if you purchase your new bike on 3 February 2021- the final payment must be made before 3 May 2021.

Can I take my bike straight away if I layby my bike?

When you choose to layby your purchase, the item/s remain in store until the final payment is made. 

What happens if I want to cancel my layby?

You may cancel your layby during the 3 month term. A service fee of 10% will be kept by Bikeline, other money paid will be refunded to you. We ask that you come in to our store at 13 Railway St, Toowoomba to collect this money.

Is there a service fee?

A service fee is only incurred in the event of a cancelled layby. A layby that is paid and collected during its term does not incur any fees. If a layby is cancelled, the minimum deposit of 10% which was paid at the start of the layby will be kept as a service fee.

Can I pay off my layby early?

Yes, of course. Regular payments and a final payment can be made at any time during your layby term.

Do I have to come in store to make a payment on my layby?

No, we have several ways you can make a payment. 1) In store, 2)  Call us and make a credit card payment over the phone or 3) Make a Bank Transfer. The details are written on the bottom of your receipt – remember to include your name in the reference section. Send us an email at Toowoomba@bikeline.com.au to let us know you have made the payment.