ABOUT US



Bikeline is a family owned and operated business run by passionate people with passionate people in mind.

Over a period of almost 19 years the Cosgrove family have surrounded themselves with staff who are cycling enthusiasts and over the years have established a loyal client base of friends who also love bicycles.

School children and people who commute, fitness cyclists who ride to stay alive, recreationalists and those most dedicated of all, the racing and triathlon fraternity. Thanks to all of our existing friends and customers and welcome if this is your first visit.







So now what makes us different?

Customer Service

Buying a bicycle is a major step so the staff at Bikeline first need to find out some basic information from you.

We need to know things like:
  1. Have you been a cyclist, or are you a first timer?
  2. What do you want to achieve?
  3. What type of riding do you want to do?

There simple facts will help us to advise you of the type of bicycle best suited to your needs.

After we have established the type of use, we will then measure you to match the best frame size. A frame that is too big or too small will not only be inefficient but also potentially dangerous and make you feel very uncomfortable.

Then we will invite you to test ride the bicycle usually with one of our staff members to assist, and if you need we can show you how to operate the gears, brake safety, remove the wheels from the quick release, and give you a basic introduction to bicycle maintenance.

Why you should buy from us and not a mass merchant?
  1. When you buy locally from a Toowoomba owned family business like Bikeline your money stays in the area and circulates for the benefit of all.
  2. Quality and choice are much better.
  3. Unlike toy shops or major department stores we know all there is to know about our product.
  4. We don't let you spend unnecessary time and/or money on unsuitable products.
  5. We don't take your money and hand you a box. All of our bikes come to you professionally assembled ensuring safe riding for you or your child. (This represents a cost savings of $30-$60)
  6. We can explain all mechanical aspects of your bike to you
  7. We will offer you extended warranty and a free service after an initial ride in period (Usually between 4-6 weeks).
  8. In the unlikely event of a warranty claim we can act immediately
  9. Bicycles from Bikeline are immeasurably better in quality which ensures that repair costs after sale are kept to a minimum
  10. Parts for bicycles from Bikeline are readily available. (This is not always so in other stores)
  11. Bicycles with genuine brand names purchased from Bikeline will retain value for possible trade-in or private resale. Bicycles from department stores and toy shops have little residual value if any.
  12. Best of all, our prices are always competitive if not cheaper than the mass merchants.

So, come and visit today.

Our aim? Total satisfaction

At Bikeline we understand that our best advertisement is a totally satisfied customer. That's why we guarantee that everything you buy from us we will deliver 100%. If not we will either fix it of take it back.


 

 

 

 




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Bikeline. 13 Railway St Toowoomba Qld 4350. Telephone +61 7 46382242 Copyright © Bikeline 2010. All rights reserved.
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